Quality Improvement

Quality Improvement

stampAt Dillon International, we strive to provide quality services to our client families.

One tool we utilize to help ensure this is a client survey. We send an anonymous survey to clients at the time of their child’s arrival, and again on the anniversary of their arrival. We utilize this feedback to improve our services, including the modification of procedures and policies, as needed.

In addition, this feedback is provided to the Dillon Executive Director and Board of Directors on a regular basis.

While the surveys provide us with narrative on how we are doing, we also receive rankings, or grades, from our clients. As summary of our most recent grades can be seen by clicking on the link below.

clientSurvey2016